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Era Gene Club
May 20, 2026, 01:02 PM
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18,600
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Era Gene Club
May 20, 2026, 01:02 PM
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19,000
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Era Gene Club
May 20, 2026, 01:02 PM
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Announcement on Era Gene Update Delay
Era Gene originally planned to update and upgrade the server on February 16. Due to force majeure events during the update period, some user data was lost/errored.
The company has contacted the server provider Amazon at the time of the incident to apply for the recovery of lost/erroneous user data.
At present, according to the information fed back by Amazon Cloud Data Service Center, the estimated data recovery time is 7-15 days.
This will be shorter or longer depending on feedback from the server provider Amazon.
Due to the long waiting time, Era Gene will give all users a compensation plan.
Members can contact the regional manager in their region to obtain the latest information and obtain specific plans on compensation programs.
Era Gene Technical Division
23,100
Era Gene Club
May 20, 2026, 01:02 PM
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Dear User:
Hello there!
Thank you for your trust and support to ERA for a long time!
Server added.
If you have any questions, please contact the online customer service or your manager, thank you!
15 February 2023
ERA Technology Business Unit
18,000
363
Era Gene Club
May 20, 2026, 01:02 PM
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Dear User:
Hello there!
Thank you for your trust and support to ERA for a long time!
Era Gene and Era Music will undergo an outage update on February 16, 2023.
Updated:
UK time 02:00
The expected update time is 5 hours.
This update addresses the following issues:
Slow order review
Order pickup limit exceeded
Thanks for your support and understanding!
Network delays in some areas may cause a small number of users to fail to complete orders or log in to the website! !
Users who cannot use it normally need to wait for the update to complete! !
If you have any questions, please contact the online customer service or your manager, thank you!
15 February 2023
ERA Technology Business Unit
26,200
Era Gene Club
May 20, 2026, 01:02 PM
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Dear User:
Hello there!
Thank you for your trust and support to ERA for a long time!
Era Gene and Era Music will be optimized on February 15, 2023.
Thanks for your support and understanding!
This optimization will increase 10 sets of servers.
This update will be online.
However, network delays in some areas may cause a small number of users to fail to complete orders, log in to the website, or recharge normally! !
Users who are unable to use it normally need to wait for the update to complete! !
If you have any questions, please contact the online customer service or your manager, thank you!
15 February 2023
ERA Technology Business Unit
22,800
Era Gene Club
May 20, 2026, 01:02 PM
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19,800
425
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Era Gene Club
May 20, 2026, 01:02 PM
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Dear Era User:
Hello there!
Thank you for your trust and support to ERA for a long time!
Era Gene and Era Music will undergo system optimization at 01:30 UK time on 2 February 2023.
Thanks for your support and understanding!
This optimization will be online optimization, which will not affect the user's use.
However, network delays in some areas may cause a small number of users to fail to complete orders and log in to the website normally! !
The expected update time is 30 minutes.
If you have any questions, please contact the online customer service or your manager, thank you!
2 February 2023
ERA Technology Business Unit
79,700
Era Gene Club
May 20, 2026, 01:02 PM
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20,900
570
0
Era Gene Club
May 20, 2026, 01:02 PM
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Dear User:
Hello there!
Thank you for your trust and support to ERA for a long time!
Era Gene and Era Music will undergo system optimization at 00:30 UK time on 1 February 2023.
Thanks for your support and understanding!
This optimization update fixes the slow response problem of obtaining the recharge link, and temporarily cannot recharge.
Expected update time 2 hours
After the update is complete, you can re-obtain the recharge address.
However, network delays in some areas may cause a small number of users to fail to complete orders and log in to the website normally! !
Please wait! !
If you have any questions, please contact the online customer service or your manager, thank you!
01 February 2023
ERA Technology Business Unit
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