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Updated: May 25, 2026 at 10:54 AM

Deriv.com Channel

A ReBrand of Binary.com Trusted by Traders since 2000 Contact us via @DerivOfficialBot For Any Enquiries About Trading Accounts Issues Chat With the Deriv Online Support Deriv.Com

@deriv_com is a growing community focused on about and trusted and related topics

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#31985

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#4083

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Category Ranking

#442

Participant Growth (Last 30 Days)

Total: 160

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Deriv.com Channel

Apr 23, 2026, 09:20 PM

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Hi Everyone,

We’re pleased to announce that we are changing our deposit address formats for BTC and LTC from P2SH SegWit to the bech32 SegWit. This change will lower transaction fees and speed up transaction processing.

848

Deriv.com Channel

Apr 23, 2026, 09:20 PM

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This change will happen between 22 December 2020 and 29 December 2020. This will not impact your trading activities.

If you have any questions, contact us via live chat.

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Deriv.com Channel

Apr 23, 2026, 09:20 PM

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We are experiencing interruptions to our MT5 service, ranging from short and partial service degradation to a temporary trading outage. I know the frustration this has caused Deriv customers, and for that, I apologise. Please know that our team is working around the clock to resolve these issues.

Because of unprecedented demand for our MT5 service, our main MT5 server has come under severe loads. To help with this, we have added new access servers to improve availability. We are also adding several supplementary trading servers that will handle new accounts by geographic regions; this will aim to balance loads among our servers.

Rest assured that providing a seamless trading experience remains our top priority. Our customers are of paramount importance to us; and we endeavour to keep you as updated as we can throughout this process.

932

Deriv.com Channel

Apr 23, 2026, 09:20 PM

Please do not hesitate to get in touch with our customer support through our LiveChat if you have any questions and we will be happy to assist. Thank you for your patience and loyalty.

Warm regards,
Jean Yves Sireau
CEO

998

Deriv.com Channel

Apr 23, 2026, 09:20 PM

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We have a further update regarding recent interruptions to our MT5 platform.

What’s happened?
Our MT5 servers have been experiencing difficulties due to increased volumes, hitting an unexpected capacity limit in our service. Please visit our http://e.customeriomail.com/e/c/eyJlbWFpbF9pZCI6ImRnT3J1d1dydXdVREFBRjI5bnF0dU84NzFqNzhJVUR2dmZ3PSIsImhyZWYiOiJodHRwczovL2Rlcml2LnN0YXR1c3BhZ2UuaW8vP3V0bV9jYW1wYWlnbj1tdDUtdXBkYXRlLWRlcml2XHUwMDI2dXRtX2NvbnRlbnQ9bXQ1LXVwZGF0ZS1kZXJpdlx1MDAyNnV0bV9tZWRpdW09ZW1haWxcdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwibGlua19pZCI6MjA2LCJwb3NpdGlvbiI6MX0/de408ca72e2042a1cde3c77de2255af05b2c27a24ee05e559218e0dde4d60c29 for an update on any outages.

Why is it only happening on real trading accounts?
We have witnessed that this problem occurs on real trading accounts only, this is because real trading accounts and demo accounts are on different servers. Rest assured we are working tirelessly to recoup the trading account server as fast as we can.

What is being done to fix this?
We have tried various solutions such as adding additional trade servers, reduced available trading history, and upgrading all our servers. We are continuing to work hard until this problem is resolved and you are able to trade seamlessly.

Will this happen again?
Our team is continuing to work closely with MT5 developers to ensure this issue is fixed for good.

Deriv.com Channel

Apr 23, 2026, 09:20 PM

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Additional terms
Additional terms and restrictions for Deriv clients in certain countries

706

Deriv.com Channel

Apr 23, 2026, 09:20 PM

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We will be updating our MT5 server on Sunday, 15 November 2020 at 08:00 am GMT to increase capacity and improve performance. There will be a downtime that may last up to 2 hours, during which all trading activities and fund transfers to MetaTrader 5 accounts will be unavailable.

Please review your open positions and modify them as necessary, because you may not be able to do so once the maintenance starts.

Our services will resume as soon as the update is complete.

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Deriv.com Channel

Apr 23, 2026, 09:20 PM

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We will be performing scheduled maintenance on our website on Tuesday, 17 November 2020 at 02:30 am GMT.

You’ll be able to continue trading as usual, but your MT5 dashboard will be unavailable for up to 30 minutes. During this time, you will not be able to make deposits and withdrawals or make any changes to your account settings.

Our services will resume as soon as the maintenance is complete.

925

Deriv.com Channel

Apr 23, 2026, 09:20 PM

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Just to let you know our cashier will be down for scheduled maintenance on Monday, 23 November at 3.00 pm GMT. This may take up to one hour to complete.

Your open positions will be unaffected and you can continue trading with the funds in your account. However, please ensure that you have enough funds in your account to support your positions during the scheduled maintenance, as deposits and withdrawals will not be possible during this time.

Our cashier will be back online as soon as the maintenance is completed.
🖖

974

Deriv.com Channel

Apr 23, 2026, 09:20 PM

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Additional terms
Additional terms and restrictions for Deriv clients in certain countries

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